FAQ's
1. What products does UniverseElectronic offer?
At UniverseElectronic, we offer high-performance gaming gear designed to enhance every aspect of your gameplay. Our collections include Gaming Controllers, Gaming Headphones, Gaming Keyboards, and Gaming Mice—crafted for precision, comfort, and next-level performance.
2. How do I place an order?
Placing an order is easy! Simply browse our collections, add your desired products to the cart, and proceed to checkout. Once your order is confirmed, you’ll receive a confirmation email.
3. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options available during checkout.
4. How long does shipping take?
Orders are processed within 1-3 business days. After processing, delivery typically takes 5-10 business days, depending on your location. Once shipped, a tracking number will be provided so you can monitor your order.
5. Do you offer international shipping?
Yes! We offer international shipping to select countries. Shipping times and fees vary based on your location and customs procedures. Please note that any additional customs duties or taxes are the responsibility of the customer.
6. Can I return or exchange a product?
Yes. If you’re not completely satisfied with your purchase, you can return or exchange it within 30 days of receiving your order. Please refer to our Return Policy for more details.
7. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your order until it reaches you.
8. What should I do if my order arrives damaged or is missing?
If your order arrives damaged or gets lost during shipping, contact us immediately at [your support email]. We’ll investigate the issue and offer a replacement or refund if necessary.
9. How can I contact UniverseElectronic customer support?
You can reach us through our Contact Us page or email us directly at [your support email]. Our support team aims to respond within 24-48 hours.
10. Are your gaming products compatible with all platforms?
Most of our gaming products are compatible with popular platforms such as PC, PlayStation, Xbox, and Nintendo Switch. Please check individual product descriptions for specific compatibility details.